Social Media Officer / Customer Engagement Specialist
About the Role
📍 Work Arrangement: Hybrid (On-site and Remote)
Coderz for Software and Training is seeking to hire a Social Media and Customer Service Representative to join our team.
Working Hours:
- Sunday, Tuesday, and Thursday: From 9:00 AM to 1:00 PM at the company's office, then continue working remotely from 1:00 PM until 12:00 AM (midnight).
- The remaining days of the week: Remote work from 9:00 AM until 12:00 AM (midnight).
Note: This position requires continuous monitoring of messages and inquiries to ensure prompt responses and prevent the loss of any customer or potential opportunity, including during official holidays and vacations when necessary.
- The role requires monitoring and responding to messages 24 hours a day, 7 days a week, including official holidays and vacations, to ensure quick response times and avoid missing any inquiries or potential customers.
Requirements:
- Previous experience in social media management or customer service.
- Strong ability to write professional and clear responses.
- Excellent follow-up, organizational, and multitasking skills to manage a large volume of inquiries.
- A responsible, committed, and proactive personality.
If you believe you have the ability to represent the company with the highest level of professionalism and deliver an outstanding customer experience, we would be delighted to hear from you!
Key Responsibilities
- Respond to all messages and inquiries received through various social media platforms.
- Provide professional and engaging responses that reflect the company's image in the best possible way.
- Follow up with potential customers and ensure that no inquiry or opportunity is missed.
- Provide customers with the necessary information about the company's services, courses, and products.
- Coordinate with relevant departments when needed and follow up on requests until completion.
- Maintain prompt response times and high-quality communication with customers.
Requirements
- Previous experience in social media management or customer service.
- Strong ability to write professional and clear responses.
- Excellent follow-up, organizational, and multitasking skills to manage a large volume of inquiries.
- A responsible, committed, and proactive personality.
Perks & Benefits
✅ Competitive Salary Based on Experience
✅ Performance-Based Incentives & Bonuses
✅ Professional Training and Continuous Learning Opportunities
✅ Free Access to Technical and Professional Development Courses
✅ Career Growth and Promotion Opportunities
✅ Friendly and Supportive Work Environment
✅ Hands-On Experience with Real Marketing and Training Projects
✅ Exposure to Latest AI, Digital Marketing, and Social Media Tools
✅ Participation in Workshops, Events, and Industry Activities
✅ Employee Recognition and Reward Programs
✅ Flexible Learning and Development Plan